Frequently Asked Shipping Questions
Have questions about shipping? They may be answered below! Can't find your answer? Read our shipping policies or reach out to our support team via the chat button on the bottom right corner of your screen!
FAQ
You can place an order online, by email at info@dmhhc.com, or by phone at (941) 766-8068 from Monday to Friday, 9:00am β 5:00pm EST.
Subscriptions can be cancelled by our customer support team or can be cancelled in the customer's account page. SUBSCRIPTION PRODUCTS CANNOT BE CANCELLED UNTIL SECOND SUBSCRIPTION ORDER ARRIVES.
You can check the status of an order on our website by using the chat feature. You may also email us at info@dmhhc.com, or call us at (941) 766-8068 from Monday to Friday, 9:00am β 5:00pm EST.
We accept Visa, Mastercard, American Express, Discover, and PayPal.
Economy Shipping:
Transit Time: Up to 30 days.
Standard Shipping:
Transit Time: 2 β 10 business days.
UPS Standard Shipping:
Transit Time: 1 - 6 business days.
Express Shipping:
Transit Time: 2 business days.
For all the above shipping methods, it's important to note thatΒ there isΒ an additional 1-5 business days for processing prior to shipping. This means that once you place an order, it might take between 1 to 5 business days for the order to be processed and ready for shipment. After that, the transit time (as mentioned above for each method) will apply.
Also, all transit times provided are estimates and not a guarantee. If there are any delays due to the carrier or other unforeseen circumstances, an investigation might be required before reshipping.
Yes, there's a list of countries we do not ship to due to restrictions, such as Afghanistan, Brazil, Germany, Italy, Spain, and more on our shipping policies page.
Due to BREXIT regulations, sales under Β£135 to the UK are suspended. A minimum order of Β£135 (or $200 USD) is required for UK sales. Get more info on our shipping policies page.
Shipments to Canada must be addressed to an individual and cannot contain more than a 90-day supply within a 90-day period. Get more info on our shipping policies page.
CITES monitors the importation of endangered species into Canada. Some of Dr. Morse's formulas might not comply with CITES restrictions. Canadian customers should check with local customs before ordering. Get more info on our shipping policies page.